Prime Wallet

You can return items for a refund within 14 days of delivery. Please note: you are responsible for the return shipping costs.

You can expect your refund to be processed within a week of receiving your returned package. This timeframe includes the transit time for us to receive your return (1-2 business days), our processing time for your return (1-2 business days), and the time your bank needs to process our refund request (1-2 business days).

Note: To be eligible for a refund or exchange, please ensure the product is returned in good condition and in its original packaging . Please contact our customer service if you have any questions about your return.

Every order is processed within 24 hours and has an average delivery time of 4 to 8 days . All orders over €70 We have free shipping . Shipping costs for orders below this amount depend on the country.

Valuva's customer service is available 24/7 , so you can always count on fast and professional assistance. Whether you have questions about your order, need advice, or run into a problem, the friendly team is ready to assist you any time of day or night. Your satisfaction is always Valuva's top priority!